Community Development Project

INSIDE:

TEL:

01255 425692

E-MAIL:

communitydevelopment
@tendringcvs.org.uk

ADDRESS:

Imperial House, Rosemary Road
Clacton on Sea, Essex CO15 1NZ

SERVICES

What is Community Development About?

Bringing communities together

Increasing the confidence and skills of individuals

Encouraging individuals to take part in community activities

Increasing the skills of voluntary and community groups in Tendring enabling them to become more effective and self funding

Encouraging partnerships

Breaking down of barriers

Assisting local people to move ideas forward e.g. start a new group

Assisting in the development and future use of community centres

Volunteering

There are plenty of opportunities to volunteer either on a regular or occasional basis.

The project will look in the best interests of the individual and will help the person to look for volunteering opportunities that would suit them.

The project will work with other organisations to ensure this happens in particular the project will refer people on to the Volunteer Bureau. Volunteers for the project itself have had the opportunity of office experience, assisting at events, entertaining at events and many other types of volunteering.

Several volunteers have now moved on into employment. There are also many opportunities to undertake free training such as First Aid, Computer courses and others.

If you would like more information about volunteering contact Karen on 01255 425692 or e-mail karen.tedderward@tendringcvs.org.uk

Examples of Community Development Projects;

Walton Local Residents Committee

Money was available for small groups in the Walton area TCVS were asked to form a committee of local residents. Each person took turn in chairing the meeting and the decisions were made by the residents on which groups should get the money. The residents skills and confidence were enhanced by taking part in this.

Coffee Drop-in

Local people were encouraged and supported in starting a community coffee drop-in session on a local estate. With the support from the project local people take it turns to hold a coffee drop-in session raising money for the Christmas party.

Parent & Toddler Group

A local mum new to the area noted there was no parent & toddler group in the area in which she lived and wanted to set one up but had no idea how to start. The support of the project provided publicity, and assistance in the first 8 weeks, it is now a thriving group who have outgrown their current premises and the project is helping them with changing there premises.

Support Group

An individual who was having a lot of personal problems and stress was encouraged to attend a support group, the development co-ordinator went with her for the first 6 weeks until she felt ready to attend on her own. The individual now feels more socially involved and has also become involved in the committees fundraising programme.

Park in Housing Estate

Currently the project is working with Essex police, other agencies and local residents in raising money for a park on a local housing estate.

FREE Personal Alarms and Door Security Devices

Safety 4 U in partnership with Victim Support we have obtained a grant from Building Safer Communities this has enable us to purchase personal alarms and door safety devices that we can give away FREE to Tendring residents to make them feel safer.

Please contact the office if you would like to know more on 01255 425692.

TENDRING COMMUNITY VOLUNTARY SERVICES
COMPLAINTS PROCEDURE

Tendring C.V.S. aims to provide its members, organisations and individuals with the best possible service.

However, we recognise that from time to time there may be occasions when users of our service feel that the quality or level of service provided falls short of what they could reasonably expect.

Your continued involvement and goodwill is greatly valued by us and therefore, if you have a complaint to make, we would like you to tell us about it.

This is what you should do:

1 The complaint should be made in person, by telephone or in writing to the Chief Officer, or in exceptional circumstances to the Chairman of the Board of Trustees who will acknowledge this in writing within 7 days receipt of any complaint. If you need an interpreter or advocate to help you make your complaint, the CVS can arrange this for you.

2 The Chief Officer (or Chairman as the case may be) will undertake an investigation into the circumstances leading to the complaint.

3 The complainant will be notified of the results of the investigation within a reasonable time, normally 21 days.

4 The complainant shall have the right - if dissatisfied with the results of the inquiry - to put his/her case personally to a specially appointed panel of the Board of Trustees. This panel will not include anyone involved at the earlier stage of the complaint. The decision of the panel will be final.

5 Where the complaint is upheld, the CVS will give you a written apology signed by the Chairman of the Board and state what action will be taken.

6 The TCVS Board of Trustees will be regularly informed ( at least annually) by the Chief Officer of the number, nature and outcome of any complaints.

TENDRING COMMUNITY VOLUNTARY SERVICES
EQUAL OPPORTUNITIES POLICY

Tendring Community Voluntary Services exists to co-ordinate and promote local voluntary action in the Tendring District.

Tendring CVS acknowledges that the United Kingdom is socially-diverse in race, culture, beliefs and religion and that no person or group of people should suffer oppression or lack of opportunity based on gender, race, disability, sexuality, age, class or geographical location.

Tendring CVS is committed to developing equal opportunities in all areas of its work and structure, and in particular will take positive action in the areas of employment and volunteering, representation, service provision and membership.

In pursuit of its aims, Tendring CVS will:

ensure that we become more aware and will work to make other voluntary organisations more aware of oppression and inequality and the problems they cause, how they effect us and the implications of our
work to increase involvement with other organisation to promote equal opportunities
challenge practises, legislation and institutions which seek to discriminate against or deny the rights of individuals on grounds of race, sexuality, gender, disability, age, class or geographical location.

In particular Tendring CVS will:

Work to ensure that all its services to voluntary organisations are
provided in a way which promotes awareness of the rights and needs of people from minority groups, and enables all people to have access to them
work to ensure that all Tendring CVS committees, working parties, staffing and terms and conditions of employment and volunteering reflect a range of needs and interests of people from minority groups.

Tendring CVS will develop an equal opportunities policy or code of practice to assist with implementing this policy statement.